Welcome to the BritDecor FAQ Page

We're here to help you find answers quickly and easily. If you have more questions or require further assistance, please don't hesitate to reach out via our Contact Us page or email us at info@britdecor.com.

🛍️ Ordering & Delivery

Q1: How long will it take to receive my order?
A: We aim to deliver your orders as quickly as possible. Here are our estimated delivery times:

• Handling Time: 1–2 business days

• Transit Time: 3–5 business days

• Estimated Delivery: 4–7 business days total

For more details, please see our Shipping Policy.

Q2: Do you offer free shipping?
A: Yes, BRITDECOR offers free shipping on all orders within the United Kingdom. For complete details, please visit our Shipping Policy.

Q3: Do you ship internationally?
A: Currently, we only ship within the United Kingdom.

Q4: Can I cancel my order after placing it?
A: Yes, you can cancel your order within 24 hours of placement. Please contact us immediately to initiate the cancellation.

Q5: How do I track my order?
A: Once your order has been dispatched, you can track it through our Order Tracking  page.

📦 Returns, Exchanges & Refunds

Q6: What is your return policy?
A: We offer an easy 30-day return policy. Items must be returned unused and in original packaging. Please see our Return & Refund Policy for more information.

Q7: What if I receive a defective or incorrect product?
A: If you receive a defective or incorrect item, we'll replace it at no cost. Simply contact us to initiate the return process within 30 days. More details can be found in our Return Policy.

Q8: How do I exchange a product?
A: Exchanges are straightforward. For full details, please visit our Return & Refund Policy.

Q9: When will I receive my refund after returning an item?
A: Once your returned item is received and inspected, refunds are processed within 7 business days. Refunds typically appear on your original payment method depending on your bank or payment provider. More details in our Return & Refund Policy.

✅ Products & Warranties

Q10: Do you offer warranties or guarantees on your products?
A: Yes, all products come with a 30-day warranty. For further details, please review our Return & Refund Policy.

🏬 Store Information

Q11: Where is BRITDECOR located?
A: BRITDECOR is proudly based in the United Kingdom, located at:
8 Congleton Road, Suite 8, Alderley Edge, Cheshire SK9 7AA, United Kingdom.
We offer a carefully curated collection of premium lighting and home decor products.

Q12: Do you have a physical store location I can visit?
A: No, BRITDECOR is an online-only store. This helps us keep prices competitive and offer a wider selection of products.

💼 Business & Bulk Orders

Q13: Can I place a bulk or business order?
A: Absolutely! We accept and welcome bulk and business orders. Please contact our Customer Support Team or email info@britdecor.com for further assistance.

📞 Customer Support

Q14: How can I contact customer support?
A: Our friendly customer support team can be reached through our Contact Us page or by emailing info@britdecor.com.

📍 Contact Information

BRITDECOR
8 Congleton Road, Suite 8
Alderley Edge, Cheshire SK9 7AA
United Kingdom

• Email: info@britdecor.com

• Phone: +44 7488 868123

• Contact Page: Click Here

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to reply to your queries within 1–2 business days.

Thank you for shopping with BRITDECOR!