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Return & Refund Policy

BRITDECOR
https://www.britdecor.com
United Kingdom
8 Congleton Road, Suite 8
Alderley Edge, Cheshire SK9 7AA
United Kingdom
Email: info@britdecor.com
Phone: +44 7488 868123
Contact: Click Here 

30-Day Easy Returns

At BRITDECOR, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and straightforward return process.

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to initiate a return.

  • Condition: Items must be unused, in their original condition, and returned with original packaging.

  • Easy Returns: Returning items to us is simple—our customer support team is here to assist you.

Return Costs

  • For Defective Products: No cost to you. This includes incorrect, damaged, or defective items.

  • For Customer Remorse (Change of Mind): Return shipping cost is your responsibility. This applies if you purchase the wrong product, if it doesn't fit, or if you change your mind. Original shipping charges are non-refundable.

How to Return an Item

  1. Contact Us: Email our support team at info@britdecor.com with your order number and the reason for the return.

  2. Return Instructions: We’ll email you with a return authorization and step-by-step instructions.

  3. Pack Your Item: Securely repack your item in its original packaging, including all accessories, tags, and documents.

  4. Print the Shipping Label: We’ll send you a prepaid shipping label (for defective products only). Simply print and attach it to your package.

  5. Send It Back: Drop off your package at the nearest designated shipping carrier location as provided in your return instructions email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to confirm it meets our return criteria.

  • Refund: After inspection, your refund will be processed promptly. Please allow up to 7 business days for the refund to appear in your original payment method, depending on your bank or payment provider.

Exchanges

Want to swap for a different item, size, or color? No problem—contact us, and our team will arrange a quick and hassle-free exchange for you.

Non-Returnable Items

Due to hygiene and safety reasons, certain products may not be eligible for return. Such items will be clearly marked as non-returnable within their product descriptions.

Questions or Need More Information?

Visit our FAQs page or contact our customer service team directly.

Contact Information:

BRITDECOR
8 Congleton Road, Suite 8
Alderley Edge, Cheshire SK9 7AA
United Kingdom

We aim to respond to all queries within 1-2 business days.

Thank you for choosing BRITDECOR!