Privacy Policy

Last updated: 18th April, 2025

This Privacy Policy describes how BRITDECOR ("BRITDECOR", "the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website (https://www.britdecor.com), use our services, make a purchase from BRITDECOR, or otherwise communicate with us regarding our site and services (collectively, the "Services").

For purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of our Services, whether you are a customer, website visitor, or another individual whose personal information we collect pursuant to this policy.

Please read this Privacy Policy carefully to understand how we handle your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our privacy practices, or for operational, legal, or regulatory reasons. If significant changes are made, we will post the revised Privacy Policy on our website, clearly update the "Last updated" date, and take any other necessary steps as required by applicable law.

How We Collect and Use Your Personal Information

To effectively provide our Services, BRITDECOR collects personal information from various sources. The type and extent of the information collected depend on how you interact with us, including your website visits, orders, communications, and account management activities.

In addition to the specific purposes outlined below, we may use collected information to:

• Communicate with you effectively.

• Provide, improve, and optimize our Services.

• Comply with applicable legal obligations.

• Enforce our terms and conditions.

• Protect the security and integrity of our Services, rights, and user safety.

What Personal Information We Collect

The personal information we collect varies depending on your interactions with our website and Services. "Personal information" refers to any information that identifies, relates to, describes, or could reasonably be linked directly or indirectly with you.

Information We Collect Directly from You:

When interacting directly with BRITDECOR, you may provide us with personal information including:

• Contact Information: Your full name, postal address, phone number, and email address.

• Order Information: Name, billing and shipping address, payment confirmation, email, and phone number related to purchases.

• Account Information: Username, password, security questions, and related information for account security.

• Customer Support Information: Any personal details included when communicating with our customer support team (e.g., via email, phone, or contact forms).

Some of our Services require certain information. You may choose not to provide some information; however, this might prevent full access to certain features.

Information We Automatically Collect About Your Usage:

We automatically collect certain information about your interactions with BRITDECOR ("Usage Data") through technologies such as cookies, pixels, web beacons, and similar tracking tools ("Cookies").

Usage Data includes:

• Device and browser type.

• Network connection information.

• IP address and geographic location data.

• Information about your interactions with our website (pages visited, products viewed, clicks, etc.).

Information Obtained from Third Parties:

We also receive personal information from third-party providers who help us operate and deliver our Services, including:

• E-commerce Providers: Companies like Shopify, assisting with our online store operations.

• Payment Processors: Secure payment gateways that collect payment information (credit/debit card details, billing addresses) necessary to process payments, fulfill orders, and manage financial transactions securely.

• Marketing and Analytics Providers: Third-party services that use cookies and tracking technologies to analyze and optimize our marketing and website performance.

All third-party information collected is processed in accordance with this Privacy Policy. For more details on third parties, please refer to the section titled Third Party Websites and Links.

How We Use Your Personal Information

BRITDECOR uses your personal information for various purposes, including:

• Providing Products and Services:
  To fulfill our contractual obligations to you, including processing payments, managing orders, sending notifications about your account, handling returns or exchanges, arranging shipment, and providing related customer support. We may enhance your shopping experience through integrations provided by platforms like Shopify, which process your data as per their own Privacy Policy.

• Marketing and Advertising:
  To send marketing, promotional offers, and advertising communications via email, SMS, or postal mail. We may personalize our Services and advertisements on our site and elsewhere based on your preferences and behaviors.
  (If you reside in the European Economic Area (EEA), our legal basis for these marketing activities is our legitimate interest in promoting our products, in accordance with Article 6 (1) (f) GDPR.)

• Security and Fraud Prevention:
  To detect, prevent, investigate, and respond to fraudulent or illegal activities and maintain the security of your account and our Services.
  (If you reside in the EEA, our legal basis for these activities is our legitimate interest in ensuring the security and safety of our users and our Services, as per Article 6 (1) (f) GDPR.)

• Customer Communication and Service Improvement:
  To provide responsive customer support, improve user experiences, and enhance our Services and offerings.
  (Our legal basis, particularly if you are an EEA resident, is our legitimate interest in maintaining strong customer relationships and improving our services, consistent with Article 6 (1) (f) GDPR.)

Cookies

BRITDECOR uses cookies and similar tracking technologies ("Cookies") on our website. For detailed information about the cookies we use related to our Shopify store, please visit Shopify's Cookie Policy.

We use cookies to:

• Provide essential site functionality.

• Remember user preferences and actions.

• Analyze user interactions for improving our Services.

• Tailor our advertising and services on our website and across third-party sites.

You can manage or disable cookies through your browser settings. Please note, disabling cookies might affect your browsing experience and limit the functionality of certain site features.

How We Disclose Personal Information

BRITDECOR may share your personal information with third parties for various purposes such as fulfilling contracts, ensuring operational efficiency, and adhering to legal obligations, including:

• Service Providers: Vendors offering services on our behalf, including IT management, payment processing, shipping and fulfillment, data analytics, and customer support.

• Marketing Partners: Companies assisting us with marketing and advertising activities. These partners use your information in accordance with their own privacy policies.

• With Your Consent: Instances where you explicitly request or consent to the disclosure, such as interactions through social media widgets or other integrations.

• Business Transactions: In cases of mergers, acquisitions, or similar transactions.

• Legal Compliance and Security: Responding to lawful requests (e.g., subpoenas), enforcing our Terms of Service, or protecting our rights, property, and safety of our users and others.

We disclose the following categories of personal information for the purposes listed above:

BRITDECOR does not share sensitive personal information without your explicit consent or for the purpose of profiling or inferring characteristics about you.

Third-Party Websites and Links

Our website may contain links directing you to external websites or online platforms operated by third parties. BRITDECOR is not responsible for the privacy practices, security, content accuracy, or reliability of any third-party websites. When you visit or interact with these third-party sites, please review their respective privacy and security policies.

The presence of third-party links on our website does not imply our endorsement or affiliation with their content, practices, or operators unless explicitly stated otherwise.

Children's Data

BRITDECOR does not knowingly collect or solicit personal information from individuals under the age of 16. Our website and Services are intended for individuals aged 16 and over.

If you believe that we have inadvertently collected information from a minor under the age of 16, please contact us immediately using our contact details below, and we will promptly delete the relevant data.

Security and Retention of Your Information

We are committed to protecting your personal information. BRITDECOR implements appropriate physical, electronic, and procedural safeguards to secure your personal information against unauthorized access, alteration, disclosure, or destruction.

Please be aware that no internet transmission or electronic storage method is completely secure or guaranteed to be error-free. We encourage you not to share sensitive personal information via unsecured communication channels.

We retain your personal information only for as long as necessary to:

• Provide our Services effectively.

• Fulfill the purposes outlined in this Privacy Policy.

• Comply with applicable legal, regulatory, tax, accounting, or reporting requirements.

• Resolve disputes and enforce our agreements.

The specific retention period varies depending on the nature of the data and the legal obligations applicable to our business.

Your Rights

Depending on your location and applicable laws, you may have certain rights concerning your personal information, including:

• Right to Access / Know:
  You can request details about your personal information we hold and how we use and disclose it.

• Right to Delete:
  You can request deletion of your personal information held by us, subject to legal and contractual limitations.

• Right to Correct:
  You can request corrections to any inaccurate or outdated personal information we hold about you.

• Right of Portability:
  You may request a copy of your personal information in a commonly used format, or request us to transfer it to another service provider, subject to certain conditions.

• Restriction of Processing:
  You can request us to limit or cease the processing of your personal information under specific circumstances.

• Withdrawal of Consent:
  Where processing is based on consent, you have the right to withdraw your consent at any time.

• Appeal:
  You have the right to appeal any decisions we make in response to your requests regarding your personal information.

• Managing Communication Preferences:
  You can opt out of promotional emails at any time by using the unsubscribe link provided in our emails. Even if you opt-out of promotional messages, we may still send essential communications regarding your account, purchases, or services you’ve requested.

To exercise any of these rights or for further assistance, please contact us directly at info@britdecor.com. Before responding, we may ask you to verify your identity to ensure security.

We will not discriminate against you for exercising any of these privacy rights.

Complaints

If you have any complaints or concerns regarding our privacy practices or the handling of your personal information, please reach out directly to our customer support team:

• Email: info@britdecor.com 

• Phone: +44 7488 868123

• Contact Page: Click Here 

We take all complaints seriously and will work promptly to address your concerns.

If you are not satisfied with our response and depending on your location, you have the right to lodge a complaint with your local data protection authority or supervisory authority.

• For residents of the European Economic Area (EEA), you can find your local data protection authority here.

International Users

BRITDECOR is based in the United Kingdom. If you access our website or use our services from outside the UK, please be aware that your personal information may be transferred, stored, and processed in the UK or other countries where our service providers and partners operate.

By using our website or Services, you acknowledge and consent to the transfer, storage, and processing of your personal information outside of your country of residence, where privacy laws may differ from those in your jurisdiction.

We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

Contact Information

For any questions, comments, or further information regarding this Privacy Policy or our data practices, please contact us directly:

BRITDECOR
8 Congleton Road, Suite 8,
Alderley Edge, Cheshire SK9 7AA
United Kingdom

• Email: info@britdecor.com 

• Phone: +44 7488 868123

• Contact Page: Click Here 

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all inquiries within 1–2 business days.

Thank you for visiting and shopping with BRITDECOR.